Understand the bigger picture and acquire an internationally recognised qualification – from a certificate or diploma to a master’s degree.
Law firms and notaries operate in highly competitive environments, and are required to prove themselves on a daily basis. High levels of client satisfaction with the services they provide are essential for successful customer acquisition and building customer loyalty. It is the level of service that clients receive, rather than the performance of skilled legal tasks, that lies at the heart of true customer focus. The University of St.Gallen’s Executive School was invited to hold a workshop to build awareness of this topic. The workshop began with a short presentation designed to stimulate discussion and debate.