Miranda Diggelmann
Programme Manager Law & Management
19.-23.05.2025
5-day seminar at Executive Campus HSG, St.Gallen
Risk and Crisis Management
Why are customer orientation and customer focus relevant to legal departments, law firms and all the legal service providers? How can a service provider be consistently aligned with market and customer requirements? What specialities do legal service providers have to take into consideration? In this module, participants will learn how general conditions can be integrated into the design of their services. They will learn to convince clients of themselves and their services, to win them over – and satisfy existing customers permanently.
The module is offered hybrid (on-site and online). Subject to change.
This module is intended exclusively for lawyers.
For more detailed information, please refer to our brochures.
Request a brochureBooking
Contents
- Introduction to the fundamentals of risk management
- Legal risks and their position inside the company
- Risk takers and their interfaces
- Three lines of defence, GRC
- Processes: identification, assessment, control and reporting of risks
- Quality and innovation management
- Role of legal departments and law firms
- Current challenges (such as cyber risks, tax risks)
- Crisis: how to deal with them professionally, leadership and communication
Fees
CHF 4,600
Course fees include materials, break refreshments and lunch. Participants must pay the additional costs for other meals, travel and accommodation.
Target Groups
Lawyers working in companies, public administration and law firms
Language
German
Certificate awarded
Certificate of attendance
ECTS credits
3
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