The influence of social media on political events
Digitalisation is shaping broad areas of our daily life and is also acquiring influence in the political sphere. In doing so, this form of communication impacts social networks ...
The client, the unknown entity – understanding client requirements
The second article in my series "Client orientation in law firms" deals with the expectations of our clients. Studies show that not only the legal quality of our services plays a ...
New video series (vlog) about topics related to Legal Management (“B1 series”)
The legal market is constantly changing. All legal service providers – be it law firms, legal departments or alternative legal service providers – are equally affected by ...
Cashless payment systems: Open Air visitors spend more money
Most music festivals in Switzerland now rely on cashless, closed-loop payment systems. Festival operators thereby benefit financially in several ways. Visitors often do not ...
What shall I do if LegalTech goes mainstream in the enterprise legal services market?
For the past decade we have heard that LegalTech will reshape - or more sensationally revolutionise - the way legal services are procured, priced, executed and evaluated by ...
Customer focus – the basics of customer care in law firms
Every law firm would assert that its focus is on its clients. If we put this claim to an acid test, it often turns out to be pretty hollow. More likely, clients are the means for ...